html {
  font-size: 100%;
  overflow-y: scroll;
  -webkit-text-size-adjust: 100%;
  -ms-text-size-adjust: 100%;
}
body {
  margin: 0;
  font-size: 14px;
  line-height: 1.231;
  padding: 0;
}
body,
input,
select,
textarea {
  font-family: "Helvetica Neue", sans-serif;
  color: #000;
}
b,
strong {
  font-weight: bold;
}
blockquote {
  margin: 1em 40px;
}
hr {
  display: block;
  height: 1px;
  border: 0;
  border-top: 1px solid #ccc;
  margin: 1em 0;
  padding: 0;
}
small {
  font-size: 85%;
}
ul,
ol {
  margin: 1em 0;
  padding: 0 0 0 30px;
}
img {
  border: 0;
  vertical-align: middle;
}
form {
  margin: 0;
}
fieldset {
  border: 0;
  margin: 0;
  padding: 0;
}
label {
  cursor: pointer;
}
input,
select,
textarea {
  font-size: 100%;
  margin: 0;
  vertical-align: baseline;
  *vertical-align: middle;
}
input {
  line-height: normal;
  *overflow: visible;
}
table input {
  *overflow: auto;
}
input[type="button"],
input[type="reset"],
input[type="submit"] {
  cursor: pointer;
  -webkit-appearance: button;
}
input[type="checkbox"],
input[type="radio"] {
  box-sizing: border-box;
}

textarea {
  overflow: auto;
  vertical-align: top;
  resize: vertical;
}
table {
  border-collapse: collapse;
  border-spacing: 0;
}
th,
td {
  vertical-align: top;
}
th {
  text-align: left;
  font-weight: normal;
}
h1,
h2,
h3,
h4,
h5,
h6,
form,
fieldset {
  margin: 0;
  padding: 0;
}
/* Typography */
a, .link {
  color: #0072bc;
  text-decoration: none;
  display: inline;
  margin-bottom: 1px;
}
a:hover, .link:hover {
    border-bottom: 1px dotted #0072bc;
    margin-bottom: 0;
    cursor: pointer;
}
h1 {
  color: #00AEEF;
  font-weight: normal;
  font-size: 20px;
}
h3 {
  font-size: 16px;
}
h2, .subject {
  font-size: 16px;
  color: black;
}
/* Helpers */
.centered {
  text-align: center;
}
.clear {
  clear: both;
  height: 1px;
  visibility: none;
}
.hidden {
  display: none;
}
.faded {
  color: #666;
}
/* Pagination */
#pagination {
  border: 0;
  margin: 0 0 40px 0;
  padding: 0;
}
#pagination li {
  border: 0;
  margin: 0;
  padding: 0;
  font-size: 11px;
  list-style: none;
  display: inline;
}
#pagination li a {
  margin-right: 2px;
  display: block;
  float: left;
  padding: 3px 6px;
  text-decoration: none;
}
#pagination li a:hover {
  color: #ff0084;
}
#pagination .previousOff,
#pagination .nextOff {
  color: #666;
  display: block;
  float: left;
  font-weight: bold;
  padding: 3px 4px;
}
#pagination .next a,
#pagination .previous a {
  font-weight: bold;
}
#pagination .active {
  color: #000;
  font-weight: bold;
  margin-right: 2px;
  display: block;
  float: left;
  padding: 3px 6px;
  text-decoration: none;
}
/* Alerts & Notices */
#msg_notice,
#msg_warning,
.warning-banner,
#msg_error,
.error-banner,
#msg_info,
.info-banner {
  margin: 0 0 12px;
  padding: 12px 16px;
  height: auto;
  min-height: 0;
  line-height: 1.5;
  font-size: 0.9rem;
  border-radius: var(--radius-sm, 6px);
  background-image: none;
  box-sizing: border-box;
  display: block;
}
#msg_notice,
.success-banner {
  border: 1px solid var(--success-border, #86efac);
  background: var(--success-bg, #f0fdf4);
  color: var(--success-text, #166534);
}
#msg_warning,
.warning-banner {
  border: 1px solid var(--warning-border, #fcd34d);
  background: var(--warning-bg, #fffbeb);
  color: var(--warning-text, #92400e);
}
#msg_error,
.error-banner {
  border: 1px solid var(--error-border, #fca5a5);
  background: var(--error-bg, #fef2f2);
  color: var(--error-text, #991b1b);
}
#msg_info,
.info-banner {
  border: 1px solid var(--info-border, #93c5fd);
  background: var(--info-bg, #eff6ff);
  color: var(--info-text, #1e40af);
}
.warning {
  background: #ffc;
  font-style: italic;
}
.warning strong {
  text-transform: uppercase;
  color: #a00;
  font-style: normal;
}
.error {
  color: #f00;
}
.error input {
  border: 1px solid #f00;
}
.button,
.button:visited {
  background: var(--btn-primary-bg, #2563eb);
  border: none;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 0.9rem;
  font-weight: 500;
  padding: 10px 20px;
  width: 100%;
  max-width: 240px;
  text-align: center;
  color: #fff !important;
  text-decoration: none;
  border-radius: var(--radius-sm, 6px);
  box-shadow: var(--shadow-sm);
  text-shadow: none;
  cursor: pointer;
  font-family: var(--font-sans, helvetica, arial, sans-serif);
  transition: background 0.15s, transform 0.1s;
  margin-bottom: 8px;
}
.button:hover {
  background: var(--btn-primary-hover, #1d4ed8);
  color: #fff !important;
  text-decoration: none;
  transform: translateY(-1px);
}
.button:active {
  transform: translateY(0);
  box-shadow: none;
}
.button,
.button:visited,
.green.button,
.green.button:visited {
  background: var(--btn-primary-bg, #2563eb);
}
.green.button:hover {
  background: var(--btn-primary-hover, #1d4ed8);
}
.blue.button,
.blue.button:visited {
  background: #0ea5e9;
}
.blue.button:hover {
  background: #0284c7;
}
body {
  background: var(--bg-page, #f0f4f8);
  color: var(--text-primary, #000);
}
#container {
  background: var(--bg-surface, #fff);
  width: 100%;
  max-width: 100%;
  margin: 0;
  box-shadow: none;
  min-height: 100vh;
  display: flex;
  flex-direction: column;
}
#header {
  position: sticky;
  top: 0;
  z-index: 100;
  height: auto;
  min-height: 64px;
  padding: 0 28px;
  background: var(--bg-header, #fff);
  border-bottom: 1px solid var(--border-color, #e2e8f0);
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: nowrap;
  gap: 16px;
  box-shadow: 0 1px 3px rgba(15, 23, 42, 0.06);
}
#logo,
.client-hdr-logo {
  height: auto;
  display: flex;
  align-items: center;
  flex-shrink: 0;
  text-decoration: none;
  order: 1;
}
#header #logo img {
  max-height: 44px;
  max-width: 240px;
  width: auto;
  height: auto;
  display: block;
  object-fit: contain;
}
.client-hdr-right {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  flex-wrap: wrap;
  gap: 10px 14px;
  margin-left: auto;
  order: 2;
  min-width: 0;
}
.client-hdr-user {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 6px 12px;
  font-size: 0.85rem;
  color: var(--text-secondary, #64748b);
}
.client-hdr-user a {
  color: var(--brand-500, #2563eb);
  font-weight: 500;
  text-decoration: none;
  white-space: nowrap;
}
.client-hdr-user a:hover {
  color: var(--brand-600, #1d4ed8);
  text-decoration: underline;
}
.client-hdr-name {
  font-weight: 600;
  color: var(--text-primary, #0f172a);
  white-space: nowrap;
}
.client-hdr-guest {
  display: inline-flex;
  align-items: center;
  padding: 4px 10px;
  border-radius: 999px;
  background: var(--bg-surface2, #f1f5f9);
  border: 1px solid var(--border-color, #e2e8f0);
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--text-secondary, #64748b);
  white-space: nowrap;
}
.client-hdr-signin {
  display: inline-flex;
  align-items: center;
  padding: 6px 14px;
  border-radius: 8px;
  background: var(--brand-500, #2563eb) !important;
  color: #fff !important;
  font-weight: 600 !important;
  text-decoration: none !important;
  box-shadow: 0 1px 4px rgba(37, 99, 235, 0.25);
  transition: background 0.15s, box-shadow 0.15s;
}
.client-hdr-signin:hover {
  background: var(--brand-600, #1d4ed8) !important;
  color: #fff !important;
  text-decoration: none !important;
  box-shadow: 0 2px 8px rgba(37, 99, 235, 0.3);
}
.client-hdr-signout {
  color: var(--text-secondary, #64748b) !important;
  font-weight: 500 !important;
}
.client-hdr-flags {
  display: flex;
  align-items: center;
  gap: 6px;
  padding-left: 10px;
  border-left: 1px solid var(--border-color, #e2e8f0);
}
body:not(.staff-panel) #header .theme-toggle-wrapper {
  display: flex;
  align-items: center;
  flex-shrink: 0;
}
body:not(.staff-panel) #header #theme-toggle {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 36px;
  height: 36px;
  min-height: 36px;
  padding: 0;
  border-radius: 50%;
  background: var(--bg-surface2, #f8fafc);
  border: 1px solid var(--border-color, #e2e8f0);
  color: var(--text-secondary, #64748b);
  gap: 0;
}
body:not(.staff-panel) #header #theme-toggle:hover {
  background: var(--bg-surface3, #f1f5f9);
  border-color: #cbd5e1;
  color: var(--brand-500, #2563eb);
}
body:not(.staff-panel) #header #theme-toggle .theme-icon {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0;
}
body:not(.staff-panel) #header #theme-toggle .theme-icon span {
  display: none;
}
#header p {
  width: auto;
  max-width: 100%;
  margin: 0;
  padding: 0;
  background: none;
  border: none;
  font-size: 0.87rem;
  color: var(--text-secondary, #666);
}
#header p a { color: var(--text-link, #0072bc); }
#nav {
  margin: 0;
  padding: 0 12px;
  height: 44px;
  min-height: 44px;
  max-height: 44px;
  background: var(--bg-nav, #1e3a8a);
  border-top: none;
  box-shadow: none;
  border-bottom: 3px solid var(--bg-nav-active, #2563eb);
  display: flex;
  align-items: stretch;
  list-style: none;
  position: sticky;
  top: var(--header-height, 64px);
  z-index: 99;
  overflow-x: auto;
  overflow-y: hidden;
  scrollbar-width: none;
  white-space: nowrap;
  box-sizing: border-box;
  -webkit-overflow-scrolling: touch;
}
#nav::-webkit-scrollbar { display: none; }
#nav li {
  margin: 0;
  padding: 0;
  list-style: none;
  display: flex;
  align-items: stretch;
  flex: 0 0 auto;
  height: auto;
  align-self: stretch;
}
#nav li a {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: auto;
  height: 100%;
  min-height: 44px;
  max-height: 44px;
  line-height: 1;
  text-align: center;
  padding: 0 16px;
  margin: 0;
  color: var(--text-nav, rgba(255,255,255,0.85));
  border-radius: 0;
  background-color: transparent;
  background-image: none;
  background-position: 0 0;
  background-repeat: no-repeat;
  font-size: 0.875rem;
  font-weight: 500;
  transition: background-color 0.15s, color 0.15s, border-color 0.15s;
  border: none;
  border-bottom: 3px solid transparent;
  box-sizing: border-box;
  white-space: nowrap;
  flex-shrink: 0;
  align-self: stretch;
  box-shadow: none;
}
.rtl #nav li a {
  padding-left: 16px;
  padding-right: 16px;
  margin-right: 0;
  margin-left: 0;
}
#nav li a.active {
  background-color: var(--bg-nav-active, #2563eb);
  color: var(--text-nav-active, #fff);
  font-weight: 600;
  border-bottom-color: #60a5fa;
  box-shadow: none;
}
#nav li a:hover:not(.active) {
  background-color: var(--bg-nav-hover, #1d4ed8);
  color: #fff;
  text-decoration: none;
}
/* Nav icons via Font Awesome (PNG backgrounds tiled when flex-shrink wrapped text) */
#nav li a.home,
#nav li a.kb,
#nav li a.new,
#nav li a.status,
#nav li a.tickets {
  background-image: none !important;
  padding-left: 16px;
  padding-right: 16px;
  gap: 8px;
}
#nav li a.home::before,
#nav li a.kb::before,
#nav li a.new::before,
#nav li a.status::before,
#nav li a.tickets::before {
  font-family: FontAwesome;
  font-weight: normal;
  font-style: normal;
  display: inline-block;
  width: 1em;
  text-align: center;
  opacity: 0.9;
  -webkit-font-smoothing: antialiased;
}
#nav li a.home::before    { content: "\f015"; }
#nav li a.kb::before      { content: "\f02d"; }
#nav li a.new::before     { content: "\f067"; }
#nav li a.status::before  { content: "\f002"; }
#nav li a.tickets::before { content: "\f145"; }

/* Client nav — tablet compact + mobile drawer */
body:not(.staff-panel) #nav-toggle {
  display: none;
  flex-direction: column;
  justify-content: space-between;
  width: 36px;
  height: 36px;
  padding: 9px 7px;
  margin-right: 4px;
  cursor: pointer;
  background: var(--bg-surface2, #f8fafc);
  border: 1px solid var(--border-color, #e2e8f0);
  border-radius: 8px;
  flex-shrink: 0;
  box-sizing: border-box;
}
body:not(.staff-panel) #nav-toggle span {
  display: block;
  height: 2px;
  width: 100%;
  background: var(--text-primary, #0f172a);
  border-radius: 2px;
  transition: transform 0.2s, opacity 0.2s;
}
body:not(.staff-panel) #nav-toggle.open span:nth-child(1) {
  transform: translateY(7px) rotate(45deg);
}
body:not(.staff-panel) #nav-toggle.open span:nth-child(2) {
  opacity: 0;
  transform: scaleX(0);
}
body:not(.staff-panel) #nav-toggle.open span:nth-child(3) {
  transform: translateY(-7px) rotate(-45deg);
}

@media (max-width: 1100px) {
  body:not(.staff-panel) #nav li a {
    padding: 0 12px;
    font-size: 0.82rem;
    gap: 6px;
  }
}

@media (max-width: 900px) {
  body:not(.staff-panel) #nav-toggle {
    display: inline-flex;
    align-items: center;
    justify-content: center;
  }

  body:not(.staff-panel) #nav {
    display: none;
    flex-direction: column;
    align-items: stretch;
    position: fixed;
    left: 0;
    right: 0;
    top: var(--header-height, 56px);
    bottom: auto;
    max-height: calc(100vh - var(--header-height, 56px));
    height: auto;
    min-height: 0;
    padding: 8px 0 16px;
    overflow-x: hidden;
    overflow-y: auto;
    z-index: 250;
    border-bottom: none;
    box-shadow: 0 12px 32px rgba(15, 23, 42, 0.2);
  }

  body:not(.staff-panel) #nav.nav-open {
    display: flex;
  }

  body:not(.staff-panel) #nav li {
    display: block;
    width: 100%;
    flex: 0 0 auto;
    height: auto;
  }

  body:not(.staff-panel) #nav li a {
    width: 100%;
    justify-content: flex-start;
    padding: 14px 20px;
    min-height: 48px;
    max-height: none;
    height: auto;
    font-size: 0.95rem;
    border-bottom: 1px solid rgba(255, 255, 255, 0.08);
    border-left: 3px solid transparent;
    white-space: normal;
  }

  body:not(.staff-panel) #nav li a.active {
    border-left-color: #60a5fa;
    border-bottom-color: rgba(255, 255, 255, 0.08);
  }

  body:not(.staff-panel).nav-menu-open::before {
    content: '';
    position: fixed;
    left: 0;
    right: 0;
    top: var(--header-height, 56px);
    bottom: 0;
    background: rgba(15, 23, 42, 0.45);
    z-index: 200;
    pointer-events: none;
  }
}

#content {
  padding: 28px 32px;
  margin: 0 auto;
  width: 100%;
  max-width: 1100px;
  flex: 1;
  background: var(--bg-surface, #fff);
  color: var(--text-primary, #000);
}

/* Inner content wrapper for max-width readability */
#landing_page,
.main-content-wrap {
  max-width: 1100px;
  margin: 0 auto;
  width: 100%;
}
#footer {
  text-align: center;
  font-size: 0.82rem;
  color: var(--text-muted, #333);
  background: var(--bg-surface2, #f8fafc);
  border-top: 1px solid var(--border-color, #e2e8f0);
  padding: 16px 32px;
  margin-top: auto;
}
#footer a {
  color: var(--text-muted, #333);
}
#footer p {
  margin: 10px 0 0 0;
}
#footer #poweredBy {
  display: block;
  width: 126px;
  height: 23px;
  outline: none;
  text-indent: -9999px;
  margin: 0 auto;
  background: url('../images/poweredby.png') top left no-repeat;
  background-size: auto 20px;
}
.front-page-button {
}
.main-content {
  width: 565px;
}
#landing_page #new_ticket {
  margin-top: 40px;
  background: url('../images/new_ticket_icon.png') top left no-repeat;
}
#landing_page #new_ticket,
#landing_page #check_status {
  width: 295px;
  padding-left: 75px;
}
#landing_page #check_status {
  margin-top: 40px;
  background: url('../images/check_status_icon.png') top left no-repeat;
}
#landing_page h1, #landing_page h2, #landing_page h3 {
    margin-bottom: 10px;
}

/* ── Landing page — unified hero card ─────────────────────────── */
body:not(.staff-panel) #content:has(#landing_page) {
  background: linear-gradient(180deg, var(--bg-page) 0%, var(--bg-surface2) 45%, var(--bg-surface3) 100%);
  min-height: calc(100vh - 176px);
  padding-bottom: 48px;
  color: var(--text-primary);
}

#landing_page {
  position: relative;
  padding-bottom: 40px;
  min-height: 520px;
}

.landing-decor-layer {
  display: none;
  pointer-events: none;
}

@media (min-width: 1024px) {
  .landing-decor-layer {
    display: block;
    position: absolute;
    inset: 0;
    overflow: hidden;
    z-index: 0;
  }

  .landing-decor {
    position: absolute;
    width: 200px;
    height: 200px;
  }

  .landing-decor--tl {
    top: 40px;
    left: -60px;
    opacity: 0.9;
  }

  .landing-decor--br {
    bottom: 80px;
    right: -80px;
    width: 240px;
    height: 240px;
    opacity: 0.85;
  }

  #landing_page > *:not(.landing-decor-layer) {
    position: relative;
    z-index: 1;
  }
}

.landing-hero-card {
  background: var(--bg-surface, #fff);
  border: 1px solid var(--border-color, #e2e8f0);
  border-radius: 16px;
  box-shadow: var(--shadow-md, 0 4px 24px rgba(15, 23, 42, 0.06));
  overflow: hidden;
  margin-bottom: 28px;
}

.landing-hero-top {
  display: grid;
  grid-template-columns: 1fr minmax(200px, 42%);
  gap: 32px 40px;
  align-items: center;
  padding: 32px 36px 28px;
  background: linear-gradient(135deg, var(--bg-surface2) 0%, var(--bg-surface) 55%, var(--bg-surface3) 100%);
  border-bottom: 1px solid var(--border-color, #e2e8f0);
}

.landing-hero-copy {
  min-width: 0;
}

.landing-intro h1 {
  font-size: 1.75rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  color: var(--text-primary, #0f172a);
  margin: 0 0 12px;
  line-height: 1.25;
}

.landing-intro p,
.landing-intro .thread-body p {
  font-size: 0.95rem;
  line-height: 1.65;
  color: var(--text-secondary, #475569);
  margin: 0 0 0;
}

/* Override thread.css defaults (loads after theme.css) */
#landing_page .thread-body.landing-intro {
  background-color: transparent;
  color: var(--text-secondary);
  padding: 0;
}

#landing_page .thread-body.landing-intro h1 {
  margin: 0 0 12px;
  font-size: 1.75rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  line-height: 1.25;
}

#landing_page .thread-body.landing-intro h2,
#landing_page .thread-body.landing-intro h3,
#landing_page .thread-body.landing-intro h4,
#landing_page .thread-body.landing-intro h5,
#landing_page .thread-body.landing-intro h6 {
  color: var(--text-primary);
}

#landing_page .thread-body.landing-intro p,
#landing_page .thread-body.landing-intro li,
#landing_page .thread-body.landing-intro blockquote {
  color: var(--text-secondary);
}

#landing_page .thread-body.landing-intro a:not(.button) {
  color: var(--text-link) !important;
}

#landing_page .thread-body.landing-intro a:not(.button):hover,
#landing_page .thread-body.landing-intro a:not(.button):focus {
  color: var(--text-link-hover);
}

#landing_page .thread-body.landing-intro hr {
  border-top-color: var(--border-color);
}

#landing_page .thread-body.landing-intro strong,
#landing_page .thread-body.landing-intro b {
  color: var(--text-primary);
}

.landing-kb-search {
  margin-bottom: 20px;
}

.landing-kb-form {
  display: flex;
  align-items: stretch;
  gap: 0;
  max-width: 100%;
  background: var(--bg-surface, #fff);
  border: 1px solid var(--border-color, #e2e8f0);
  border-radius: 10px;
  overflow: hidden;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.04);
}

.landing-kb-icon {
  display: flex;
  align-items: center;
  padding: 0 12px 0 14px;
  color: var(--text-muted, #94a3b8);
  font-size: 1rem;
}

.landing-kb-input {
  flex: 1;
  min-width: 0;
  border: none !important;
  border-radius: 0 !important;
  padding: 11px 8px !important;
  font-size: 0.9rem !important;
  background: transparent !important;
  color: var(--text-primary);
  box-shadow: none !important;
}

.landing-kb-input::placeholder {
  color: var(--text-muted);
}

.landing-kb-btn {
  border-radius: 0 !important;
  margin: 0 !important;
  padding: 11px 18px !important;
  font-size: 0.85rem !important;
  white-space: nowrap;
}

.landing-hero-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-top: 24px;
}

.landing-btn {
  display: inline-flex !important;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 12px 22px !important;
  font-size: 0.9rem !important;
  font-weight: 600 !important;
  border-radius: 10px !important;
  text-decoration: none !important;
  min-height: 46px;
  transition: transform 0.12s, box-shadow 0.15s, background 0.15s, border-color 0.15s, color 0.15s;
  width: auto !important;
  margin: 0 !important;
  box-sizing: border-box;
  cursor: pointer;
  font-family: var(--font-sans, helvetica, arial, sans-serif);
  line-height: 1.25;
}

.landing-btn:hover,
.landing-btn:focus,
.landing-btn:visited {
  text-decoration: none !important;
}

.landing-btn:hover {
  transform: translateY(-1px);
}

.landing-btn--primary,
.landing-btn--primary:visited {
  background: var(--brand-500, #2563eb) !important;
  color: #fff !important;
  border: 1px solid var(--brand-500, #2563eb) !important;
  box-shadow: 0 2px 8px rgba(37, 99, 235, 0.25);
}

.landing-btn--primary:hover,
.landing-btn--primary:focus {
  background: var(--brand-600, #1d4ed8) !important;
  color: #fff !important;
  border-color: var(--brand-600, #1d4ed8) !important;
  box-shadow: 0 4px 14px rgba(37, 99, 235, 0.3);
}

.landing-btn--secondary,
.landing-btn--secondary:visited {
  background: var(--bg-surface, #fff) !important;
  color: var(--text-link, var(--brand-600, #1d4ed8)) !important;
  border: 1px solid var(--border-color, #e2e8f0) !important;
  box-shadow: var(--shadow-sm, 0 1px 3px rgba(0, 0, 0, 0.05));
}

.landing-btn--secondary:hover,
.landing-btn--secondary:focus {
  background: var(--bg-surface3, #f8fafc) !important;
  color: var(--text-link-hover, var(--brand-700, #1e40af)) !important;
  border-color: var(--border-strong, var(--brand-400, #528dff)) !important;
}

.landing-hero-visual {
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 8px;
}

.landing-hero-svg {
  width: 100%;
  max-width: 340px;
  height: auto;
  display: block;
}

.landing-features {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 0;
  margin: 0;
  background: var(--bg-surface, #fff);
}

.landing-feature-card {
  padding: 24px 28px;
  text-align: left;
  border: none;
  border-right: 1px solid var(--border-color, #e2e8f0);
  border-radius: 0;
  background: transparent;
  transition: background 0.15s;
}

.landing-feature-card:last-child {
  border-right: none;
}

.landing-feature-card:hover {
  background: var(--bg-surface2, #f8fafc);
  box-shadow: none;
}

.landing-feature-icon {
  width: 44px;
  height: 44px;
  border-radius: 10px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.25rem;
  margin-bottom: 12px;
}

.landing-feature-icon--ticket  { background: #eff6ff; color: #2563eb; }
.landing-feature-icon--track   { background: #f0fdf4; color: #16a34a; }
.landing-feature-icon--archive { background: #fef9c3; color: #a16207; }

.landing-feature-card h3 {
  font-size: 0.95rem;
  font-weight: 600;
  color: var(--text-primary, #0f172a);
  margin: 0 0 6px;
}

.landing-feature-card p {
  font-size: 0.82rem;
  line-height: 1.55;
  color: var(--text-secondary, #475569);
  margin: 0;
}

/* Sidebar resources (FAQs) — below hero, integrated */
#landing_page > .sidebar:has(.content:empty) {
  display: none;
}

#landing_page > .sidebar {
  float: none;
  width: 100%;
  margin: 0 0 28px;
  padding: 24px 28px;
  background: var(--bg-surface, #fff);
  border: 1px solid var(--border-color, #e2e8f0);
  border-radius: 12px;
  box-sizing: border-box;
}

#landing_page > .sidebar .front-page-button {
  display: none;
}

#landing_page > .sidebar .content {
  padding: 0;
  border: none;
  background: transparent;
}

#landing_page > .sidebar section {
  margin-bottom: 20px;
}

#landing_page > .sidebar section:last-child {
  margin-bottom: 0;
}

#landing_page > .sidebar .header {
  font-size: 0.8rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: var(--text-secondary, #475569);
  margin-bottom: 10px;
}

#landing_page > .sidebar a {
  display: block;
  padding: 6px 0;
  font-size: 0.9rem;
  color: var(--text-link, var(--brand-500, #2563eb));
}

.landing-kb-section {
  margin-top: 8px;
}

/* How it works */
.landing-steps-section {
  margin-bottom: 28px;
}

.landing-steps {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 16px;
}

.landing-step {
  display: flex;
  flex-direction: column;
  gap: 14px;
  background: var(--bg-surface, #fff);
  border: 1px solid var(--border-color, #e2e8f0);
  border-radius: 14px;
  padding: 22px 20px;
  box-shadow: 0 2px 12px rgba(15, 23, 42, 0.04);
  transition: box-shadow 0.15s, transform 0.12s;
}

.landing-step:hover {
  box-shadow: 0 6px 20px rgba(15, 23, 42, 0.07);
  transform: translateY(-2px);
}

.landing-step-icon svg {
  width: 48px;
  height: 48px;
  display: block;
}

.landing-step-body h3 {
  font-size: 0.95rem;
  font-weight: 600;
  color: var(--text-primary, #0f172a);
  margin: 0 0 6px;
}

.landing-step-body p {
  font-size: 0.82rem;
  line-height: 1.55;
  color: var(--text-secondary, #475569);
  margin: 0;
}

/* Showcase band — illustration + tip cards */
.landing-showcase {
  display: grid;
  grid-template-columns: minmax(260px, 1.1fr) minmax(280px, 1fr);
  gap: 24px;
  align-items: stretch;
  background: var(--bg-surface, #fff);
  border: 1px solid var(--border-color, #e2e8f0);
  border-radius: 16px;
  padding: 28px;
  box-shadow: var(--shadow-sm, 0 4px 24px rgba(15, 23, 42, 0.05));
  margin-bottom: 28px;
  overflow: hidden;
}

.landing-showcase-visual {
  display: flex;
  align-items: center;
  justify-content: center;
  background: linear-gradient(135deg, var(--bg-surface2) 0%, var(--bg-surface3) 100%);
  border-radius: 12px;
  padding: 16px;
  min-height: 280px;
}

.landing-showcase-svg {
  width: 100%;
  max-width: 520px;
  height: auto;
  display: block;
}

.landing-showcase-cards {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
  align-content: center;
}

.landing-tip-card {
  background: var(--bg-surface2, #f8fafc);
  border: 1px solid var(--border-color, #e2e8f0);
  border-radius: 12px;
  padding: 16px;
  transition: background 0.15s, border-color 0.15s;
}

.landing-tip-card:hover {
  background: var(--bg-surface3, #fff);
  border-color: var(--border-strong, #cbd5e1);
}

.landing-tip-icon {
  width: 36px;
  height: 36px;
  border-radius: 9px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1rem;
  margin-bottom: 10px;
}

.landing-tip-icon--blue   { background: #eff6ff; color: #2563eb; }
.landing-tip-icon--green  { background: #f0fdf4; color: #16a34a; }
.landing-tip-icon--amber  { background: #fef9c3; color: #a16207; }
.landing-tip-icon--violet { background: #ede9fe; color: #7c3aed; }

.landing-tip-card h3 {
  font-size: 0.88rem;
  font-weight: 600;
  color: var(--text-primary, #0f172a);
  margin: 0 0 4px;
}

.landing-tip-card p {
  font-size: 0.78rem;
  line-height: 1.5;
  color: var(--text-secondary, #475569);
  margin: 0;
}

.landing-section-title {
  font-size: 1.25rem;
  font-weight: 600;
  color: var(--text-primary, #0f172a);
  margin: 0 0 20px;
}

.landing-kb-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
  gap: 16px;
}

.landing-kb-category {
  background: var(--bg-surface, #fff);
  border: 1px solid var(--border-color, #e2e8f0);
  border-radius: 12px;
  padding: 20px;
}

#landing_page .main-content {
  width: auto;
  float: none;
}

@media (max-width: 900px) {
  .landing-hero-top {
    grid-template-columns: 1fr;
    padding: 24px 20px 20px;
  }

  .landing-hero-visual {
    order: -1;
    max-width: 320px;
    margin: 0 auto;
  }

  .landing-features {
    grid-template-columns: 1fr;
  }

  .landing-feature-card {
    border-right: none;
    border-bottom: 1px solid var(--border-color, #e2e8f0);
  }

  .landing-feature-card:last-child {
    border-bottom: none;
  }

  .landing-hero-actions {
    flex-direction: column;
  }

  .landing-btn {
    width: 100% !important;
    justify-content: center;
  }

  .landing-kb-form {
    flex-wrap: wrap;
  }

  .landing-kb-btn {
    width: 100%;
    border-radius: 0 0 10px 10px !important;
  }

  .landing-steps {
    grid-template-columns: 1fr;
  }

  .landing-showcase {
    grid-template-columns: 1fr;
    padding: 20px;
  }

  .landing-showcase-visual {
    min-height: 200px;
    order: -1;
  }

  .landing-showcase-cards {
    grid-template-columns: 1fr;
  }

  .landing-decor-layer {
    display: none !important;
  }
}

@media (min-width: 901px) and (max-width: 1100px) {
  .landing-steps {
    grid-template-columns: 1fr;
    gap: 12px;
  }

  .landing-step {
    flex-direction: row;
    align-items: flex-start;
  }

  .landing-showcase-cards {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 600px) {
  .landing-hero-svg {
    max-width: 260px;
  }

  #landing_page .thread-body.landing-intro h1 {
    font-size: 1.4rem;
  }
}

/* Landing page — dark theme polish */
[data-theme="dark"] #landing_page .landing-feature-icon--ticket {
  background: rgba(37, 99, 235, 0.18);
  color: #93c5fd;
}

[data-theme="dark"] #landing_page .landing-feature-icon--track {
  background: rgba(22, 163, 74, 0.18);
  color: #86efac;
}

[data-theme="dark"] #landing_page .landing-feature-icon--archive {
  background: rgba(161, 98, 7, 0.22);
  color: #fde68a;
}

[data-theme="dark"] #landing_page .landing-tip-icon--blue {
  background: rgba(37, 99, 235, 0.18);
  color: #93c5fd;
}

[data-theme="dark"] #landing_page .landing-tip-icon--green {
  background: rgba(22, 163, 74, 0.18);
  color: #86efac;
}

[data-theme="dark"] #landing_page .landing-tip-icon--amber {
  background: rgba(161, 98, 7, 0.22);
  color: #fde68a;
}

[data-theme="dark"] #landing_page .landing-tip-icon--violet {
  background: rgba(124, 58, 237, 0.2);
  color: #c4b5fd;
}

[data-theme="dark"] .landing-decor-layer,
[data-theme="dark"] .landing-hero-svg,
[data-theme="dark"] .landing-showcase-svg {
  opacity: 0.55;
}

[data-theme="dark"] .landing-hero-card,
[data-theme="dark"] .landing-showcase,
[data-theme="dark"] .landing-step {
  box-shadow: 0 4px 24px rgba(0, 0, 0, 0.25);
}

[data-theme="dark"] .landing-step:hover {
  box-shadow: 0 6px 20px rgba(0, 0, 0, 0.35);
}

[data-theme="dark"] #landing_page .thread-body.landing-intro h1 {
  color: #fff;
}

@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) #landing_page .landing-feature-icon--ticket {
    background: rgba(37, 99, 235, 0.18);
    color: #93c5fd;
  }

  :root:not([data-theme="light"]) #landing_page .landing-feature-icon--track {
    background: rgba(22, 163, 74, 0.18);
    color: #86efac;
  }

  :root:not([data-theme="light"]) #landing_page .landing-feature-icon--archive {
    background: rgba(161, 98, 7, 0.22);
    color: #fde68a;
  }

  :root:not([data-theme="light"]) #landing_page .landing-tip-icon--blue {
    background: rgba(37, 99, 235, 0.18);
    color: #93c5fd;
  }

  :root:not([data-theme="light"]) #landing_page .landing-tip-icon--green {
    background: rgba(22, 163, 74, 0.18);
    color: #86efac;
  }

  :root:not([data-theme="light"]) #landing_page .landing-tip-icon--amber {
    background: rgba(161, 98, 7, 0.22);
    color: #fde68a;
  }

  :root:not([data-theme="light"]) #landing_page .landing-tip-icon--violet {
    background: rgba(124, 58, 237, 0.2);
    color: #c4b5fd;
  }

  :root:not([data-theme="light"]) .landing-decor-layer,
  :root:not([data-theme="light"]) .landing-hero-svg,
  :root:not([data-theme="light"]) .landing-showcase-svg {
    opacity: 0.55;
  }

  :root:not([data-theme="light"]) .landing-hero-card,
  :root:not([data-theme="light"]) .landing-showcase,
  :root:not([data-theme="light"]) .landing-step {
    box-shadow: 0 4px 24px rgba(0, 0, 0, 0.25);
  }

  :root:not([data-theme="light"]) .landing-step:hover {
    box-shadow: 0 6px 20px rgba(0, 0, 0, 0.35);
  }

  :root:not([data-theme="light"]) #landing_page .thread-body.landing-intro h1 {
    color: #fff;
  }
}

/* ── Open ticket page (open.php) ─────────────────────────────── */
body:not(.staff-panel) #content:has(.open-ticket-page) {
  background: linear-gradient(180deg, var(--bg-page) 0%, var(--bg-surface2) 50%, var(--bg-surface3) 100%);
  min-height: calc(100vh - 176px);
  padding-bottom: 48px;
  color: var(--text-primary);
}

.open-ticket-page {
  position: relative;
  padding-bottom: 24px;
}

.open-ticket-decor-layer {
  display: none;
  pointer-events: none;
}

@media (min-width: 1024px) {
  .open-ticket-decor-layer {
    display: block;
    position: absolute;
    inset: 0;
    overflow: hidden;
    z-index: 0;
  }

  .open-ticket-decor {
    position: absolute;
  }

  .open-ticket-decor--tl {
    top: 20px;
    left: -50px;
    width: 180px;
    height: 180px;
  }

  .open-ticket-decor--br {
    bottom: 60px;
    right: -70px;
    width: 200px;
    height: 200px;
    opacity: 0.85;
  }

  .open-ticket-page > *:not(.open-ticket-decor-layer) {
    position: relative;
    z-index: 1;
  }
}

.open-ticket-layout {
  display: grid;
  grid-template-columns: 1fr minmax(260px, 320px);
  gap: 28px 36px;
  align-items: start;
}

.open-ticket-main {
  min-width: 0;
}

.open-ticket-header {
  margin-bottom: 20px;
}

.open-ticket-header h1 {
  font-size: 1.75rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  color: var(--text-primary, #0f172a);
  margin: 0 0 8px;
}

.open-ticket-header p {
  font-size: 0.95rem;
  line-height: 1.6;
  color: var(--text-secondary, #475569);
  margin: 0;
}

.open-ticket-form-card {
  background: var(--bg-surface, #fff);
  border: 1px solid var(--border-color, #e2e8f0);
  border-radius: 16px;
  padding: 28px 28px 20px;
  box-shadow: var(--shadow-md, 0 4px 24px rgba(15, 23, 42, 0.06));
}

.open-ticket-form-card #ticketForm div label,
.open-ticket-form-card #ticketForm td label {
  color: var(--text-secondary);
  font-size: 0.875rem;
  font-weight: 500;
}

.open-ticket-form-card #ticketForm .form-header,
.open-ticket-form-card #ticketForm .form-header b {
  color: var(--text-primary);
}

.open-ticket-form-card #ticketForm hr {
  border: none;
  border-top: 1px solid var(--border-color);
  margin: 16px 0;
}

.open-ticket-form-card #ticketForm div input,
.open-ticket-form-card #ticketForm div textarea,
.open-ticket-form-card #ticketForm div select,
.open-ticket-form-card #ticketForm table.padded input,
.open-ticket-form-card #ticketForm table.padded select,
.open-ticket-form-card #ticketForm table.padded textarea {
  width: 100%;
  max-width: 100%;
  box-sizing: border-box;
  padding: 10px 12px;
  border: 1px solid var(--input-border, var(--border-color, #e2e8f0)) !important;
  border-radius: 10px;
  background: var(--input-bg, var(--bg-surface, #fff)) !important;
  color: var(--text-primary);
  font-size: 0.9rem;
}

.open-ticket-form-card #ticketForm div input::placeholder,
.open-ticket-form-card #ticketForm div textarea::placeholder {
  color: var(--text-muted);
}

.open-ticket-form-card #ticketForm div select {
  width: 100%;
  float: none;
}

.open-ticket-form-card #ticketForm div input[type="file"] {
  border: none !important;
  background: transparent !important;
  padding: 8px 0;
}

.open-ticket-form-card #ticketForm table.padded td {
  color: var(--text-secondary);
  vertical-align: top;
  padding: 8px 12px 8px 0;
}

.open-ticket-form-card #ticketForm table.padded td + td {
  color: var(--text-primary);
}

.open-ticket-form-card #ticketForm em {
  color: var(--text-muted);
}

.open-ticket-aside {
  display: flex;
  flex-direction: column;
  gap: 16px;
  position: sticky;
  top: 120px;
}

.open-ticket-svg {
  width: 100%;
  display: block;
  background: var(--bg-surface2, #f8fafc);
  border: 1px solid var(--border-color, #e2e8f0);
  border-radius: 14px;
  padding: 12px;
  box-sizing: border-box;
}

.open-ticket-tips {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.open-tip-card {
  background: var(--bg-surface, #fff);
  border: 1px solid var(--border-color, #e2e8f0);
  border-radius: 12px;
  padding: 14px 16px;
  transition: border-color 0.15s, box-shadow 0.15s;
}

.open-tip-card:hover {
  border-color: var(--border-strong, #cbd5e1);
  box-shadow: var(--shadow-sm, 0 2px 10px rgba(15, 23, 42, 0.05));
}

.open-tip-icon {
  width: 32px;
  height: 32px;
  border-radius: 8px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.95rem;
  margin-bottom: 8px;
}

.open-tip-icon--blue   { background: #eff6ff; color: #2563eb; }
.open-tip-icon--green  { background: #f0fdf4; color: #16a34a; }
.open-tip-icon--amber  { background: #fef9c3; color: #a16207; }

.open-tip-card h3 {
  font-size: 0.85rem;
  font-weight: 600;
  color: var(--text-primary, #0f172a);
  margin: 0 0 4px;
}

.open-tip-card p {
  font-size: 0.78rem;
  line-height: 1.5;
  color: var(--text-secondary, #475569);
  margin: 0;
}

#ticketForm .buttons {
  text-align: left !important;
  margin-top: 8px;
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

#ticketForm .buttons input[type="submit"] {
  display: inline-block;
  width: auto !important;
  min-width: 160px;
  padding: 12px 28px !important;
  font-size: 0.9rem !important;
  font-weight: 600 !important;
  color: #fff !important;
  background: var(--brand-500, #2563eb) !important;
  border: 1px solid var(--brand-500, #2563eb) !important;
  border-radius: 10px !important;
  min-height: 46px;
  cursor: pointer;
  box-shadow: 0 2px 8px rgba(37, 99, 235, 0.25);
  -webkit-appearance: none;
  appearance: none;
}

#ticketForm .buttons input[type="submit"]:hover {
  background: var(--brand-600, #1d4ed8) !important;
  border-color: var(--brand-600, #1d4ed8) !important;
}

#ticketForm .buttons input[type="reset"],
#ticketForm .buttons input[type="button"] {
  display: inline-block;
  padding: 12px 22px !important;
  font-size: 0.9rem !important;
  font-weight: 500 !important;
  color: var(--text-secondary, #475569) !important;
  background: var(--bg-surface2, #f8fafc) !important;
  border: 1px solid var(--border-color, #e2e8f0) !important;
  border-radius: 10px !important;
  min-height: 46px;
  cursor: pointer;
  -webkit-appearance: none;
  appearance: none;
}

#ticketForm .buttons input[type="reset"]:hover,
#ticketForm .buttons input[type="button"]:hover {
  background: var(--bg-surface3, #fff) !important;
  border-color: var(--border-strong, #cbd5e1) !important;
  color: var(--text-primary) !important;
}

@media (max-width: 960px) {
  .open-ticket-layout {
    grid-template-columns: 1fr;
  }

  .open-ticket-aside {
    position: static;
    order: -1;
    max-width: 400px;
    margin: 0 auto 8px;
    width: 100%;
  }

  .open-ticket-tips {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 10px;
  }

  .open-ticket-decor-layer {
    display: none !important;
  }
}

@media (max-width: 700px) {
  .open-ticket-form-card {
    padding: 20px 16px 16px;
  }

  .open-ticket-tips {
    grid-template-columns: 1fr;
  }

  #ticketForm .buttons {
    flex-direction: column;
  }

  #ticketForm .buttons input[type="submit"],
  #ticketForm .buttons input[type="reset"],
  #ticketForm .buttons input[type="button"] {
    width: 100% !important;
    min-width: 0;
  }
}

/* Open ticket — dark theme polish */
[data-theme="dark"] .open-ticket-page .open-tip-icon--blue {
  background: rgba(37, 99, 235, 0.18);
  color: #93c5fd;
}

[data-theme="dark"] .open-ticket-page .open-tip-icon--green {
  background: rgba(22, 163, 74, 0.18);
  color: #86efac;
}

[data-theme="dark"] .open-ticket-page .open-tip-icon--amber {
  background: rgba(161, 98, 7, 0.22);
  color: #fde68a;
}

[data-theme="dark"] .open-ticket-decor-layer,
[data-theme="dark"] .open-ticket-svg {
  opacity: 0.55;
}

[data-theme="dark"] .open-ticket-form-card {
  box-shadow: 0 4px 24px rgba(0, 0, 0, 0.25);
}

@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) .open-ticket-page .open-tip-icon--blue {
    background: rgba(37, 99, 235, 0.18);
    color: #93c5fd;
  }

  :root:not([data-theme="light"]) .open-ticket-page .open-tip-icon--green {
    background: rgba(22, 163, 74, 0.18);
    color: #86efac;
  }

  :root:not([data-theme="light"]) .open-ticket-page .open-tip-icon--amber {
    background: rgba(161, 98, 7, 0.22);
    color: #fde68a;
  }

  :root:not([data-theme="light"]) .open-ticket-decor-layer,
  :root:not([data-theme="light"]) .open-ticket-svg {
    opacity: 0.55;
  }

  :root:not([data-theme="light"]) .open-ticket-form-card {
    box-shadow: 0 4px 24px rgba(0, 0, 0, 0.25);
  }
}

/* ── Check ticket status page (view.php) ─────────────────────── */
body:not(.staff-panel) #content:has(.check-status-page) {
  background: linear-gradient(180deg, var(--bg-page) 0%, var(--bg-surface2) 50%, var(--bg-surface3) 100%);
  min-height: calc(100vh - 176px);
  padding-bottom: 48px;
  color: var(--text-primary);
}

.check-status-page {
  position: relative;
  padding-bottom: 24px;
}

.check-status-decor-layer {
  display: none;
  pointer-events: none;
}

@media (min-width: 1024px) {
  .check-status-decor-layer {
    display: block;
    position: absolute;
    inset: 0;
    overflow: hidden;
    z-index: 0;
  }

  .check-status-decor {
    position: absolute;
  }

  .check-status-decor--tl {
    top: 24px;
    left: -55px;
    width: 200px;
    height: 200px;
  }

  .check-status-decor--br {
    bottom: 100px;
    right: -75px;
    width: 220px;
    height: 220px;
    opacity: 0.85;
  }

  .check-status-page > *:not(.check-status-decor-layer) {
    position: relative;
    z-index: 1;
  }
}

.check-status-layout {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(240px, 300px);
  gap: 28px 32px;
  align-items: start;
  margin-bottom: 28px;
}

.check-status-main {
  min-width: 0;
  width: 100%;
}

.check-status-header {
  margin-bottom: 20px;
}

.check-status-header h1 {
  font-size: 1.75rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  color: var(--text-primary, #0f172a);
  margin: 0 0 8px;
}

.check-status-header p {
  font-size: 0.95rem;
  line-height: 1.6;
  color: var(--text-secondary, #475569);
  margin: 0;
}

.check-status-form-card {
  background: var(--bg-surface, #fff);
  border: 1px solid var(--border-color, #e2e8f0);
  border-radius: 16px;
  padding: 28px 28px 22px;
  box-shadow: var(--shadow-md, 0 4px 24px rgba(15, 23, 42, 0.06));
  width: 100%;
  box-sizing: border-box;
}

.check-status-form-card #clientLogin {
  margin-top: 0;
}

.check-status-form-card #clientLogin div label {
  color: var(--text-secondary);
  font-size: 0.875rem;
  font-weight: 500;
}

.check-status-form-card #clientLogin input[type="text"],
.check-status-form-card #clientLogin input[type="email"],
.check-status-form-card #clientLogin input[type="password"] {
  width: 100% !important;
  max-width: 100%;
  box-sizing: border-box;
  background: var(--input-bg, var(--bg-surface, #fff));
  border-color: var(--input-border, var(--border-color, #e2e8f0));
  color: var(--text-primary);
}

.check-status-form-card #clientLogin input::placeholder {
  color: var(--text-muted);
}

.check-status-submit {
  margin: 8px 0 0 !important;
}

.check-status-account-links {
  margin-top: 20px;
  padding-top: 18px;
  border-top: 1px solid var(--border-color, #e2e8f0);
  font-size: 0.88rem;
  line-height: 1.6;
  color: var(--text-secondary, #475569);
  word-wrap: break-word;
  overflow-wrap: anywhere;
}

.check-status-account-links a {
  font-weight: 600;
  color: var(--text-link, var(--brand-500, #2563eb));
}

.check-status-help-footer {
  margin: 16px 0 0;
  font-size: 0.88rem;
  line-height: 1.6;
  color: var(--text-secondary, #475569);
}

.check-status-help-footer a {
  font-weight: 600;
  color: var(--text-link, var(--brand-500, #2563eb));
}

.check-status-aside {
  display: flex;
  flex-direction: column;
  gap: 16px;
  position: sticky;
  top: 120px;
}

.check-status-svg {
  width: 100%;
  display: block;
  background: var(--bg-surface2, #f8fafc);
  border: 1px solid var(--border-color, #e2e8f0);
  border-radius: 14px;
  padding: 12px;
  box-sizing: border-box;
}

.check-status-tips {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.check-status-steps-section {
  background: var(--bg-surface, #fff);
  border: 1px solid var(--border-color, #e2e8f0);
  border-radius: 16px;
  padding: 28px 32px;
  box-shadow: var(--shadow-sm, 0 4px 24px rgba(15, 23, 42, 0.05));
}

.check-status-steps {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 20px;
}

.check-status-step {
  display: flex;
  gap: 14px;
  align-items: flex-start;
}

.check-status-step-num {
  flex-shrink: 0;
  width: 36px;
  height: 36px;
  border-radius: 50%;
  background: var(--brand-500, #2563eb);
  color: #fff;
  font-size: 0.95rem;
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 2px 8px rgba(37, 99, 235, 0.25);
}

.check-status-step h3 {
  font-size: 0.92rem;
  font-weight: 600;
  color: var(--text-primary, #0f172a);
  margin: 0 0 4px;
}

.check-status-step p {
  font-size: 0.8rem;
  line-height: 1.55;
  color: var(--text-secondary, #475569);
  margin: 0;
}

@media (max-width: 1100px) {
  body:not(.staff-panel) #content:has(.check-status-page) {
    padding: 20px 20px 40px;
  }

  .check-status-layout {
    grid-template-columns: 1fr;
    gap: 20px;
  }

  .check-status-main {
    order: 1;
    width: 100%;
  }

  .check-status-aside {
    order: 2;
    position: static;
    max-width: none;
    width: 100%;
    margin: 4px 0 0;
  }

  .check-status-svg {
    display: none;
  }

  .check-status-tips {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 10px;
  }

  .check-status-steps {
    grid-template-columns: 1fr;
    gap: 16px;
  }

  .check-status-decor-layer {
    display: none !important;
  }
}

@media (max-width: 768px) {
  body:not(.staff-panel) #content:has(.check-status-page) {
    padding: 16px 14px 32px;
  }

  .check-status-header h1 {
    font-size: 1.45rem;
  }

  .check-status-header p {
    font-size: 0.88rem;
  }

  .check-status-tips {
    grid-template-columns: 1fr;
  }

  .check-status-steps-section {
    padding: 20px 16px;
  }
}

@media (max-width: 480px) {
  body:not(.staff-panel) #content:has(.check-status-page) {
    padding: 12px 10px 28px;
  }

  .check-status-form-card {
    padding: 18px 14px 16px;
    border-radius: 12px;
  }

  .check-status-header h1 {
    font-size: 1.3rem;
  }

  .check-status-help-footer,
  .check-status-account-links {
    font-size: 0.82rem;
  }

  .check-status-form-card #clientLogin input.btn[type=submit],
  .check-status-form-card #clientLogin input[type=submit] {
    width: 100% !important;
    min-width: 0;
  }

  .check-status-step {
    gap: 10px;
  }

  .check-status-step-num {
    width: 32px;
    height: 32px;
    font-size: 0.85rem;
  }
}

/* Check status — dark theme polish */
[data-theme="dark"] .check-status-page .open-tip-icon--blue {
  background: rgba(37, 99, 235, 0.18);
  color: #93c5fd;
}

[data-theme="dark"] .check-status-page .open-tip-icon--green {
  background: rgba(22, 163, 74, 0.18);
  color: #86efac;
}

[data-theme="dark"] .check-status-page .open-tip-icon--amber {
  background: rgba(161, 98, 7, 0.22);
  color: #fde68a;
}

[data-theme="dark"] .check-status-decor-layer,
[data-theme="dark"] .check-status-svg {
  opacity: 0.55;
}

[data-theme="dark"] .check-status-form-card,
[data-theme="dark"] .check-status-steps-section {
  box-shadow: 0 4px 24px rgba(0, 0, 0, 0.25);
}

@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) .check-status-page .open-tip-icon--blue {
    background: rgba(37, 99, 235, 0.18);
    color: #93c5fd;
  }

  :root:not([data-theme="light"]) .check-status-page .open-tip-icon--green {
    background: rgba(22, 163, 74, 0.18);
    color: #86efac;
  }

  :root:not([data-theme="light"]) .check-status-page .open-tip-icon--amber {
    background: rgba(161, 98, 7, 0.22);
    color: #fde68a;
  }

  :root:not([data-theme="light"]) .check-status-decor-layer,
  :root:not([data-theme="light"]) .check-status-svg {
    opacity: 0.55;
  }

  :root:not([data-theme="light"]) .check-status-form-card,
  :root:not([data-theme="light"]) .check-status-steps-section {
    box-shadow: 0 4px 24px rgba(0, 0, 0, 0.25);
  }
}

/* ── Client sign-in page (login.php) ─────────────────────────── */
body:not(.staff-panel) #content:has(.client-login-page) {
  background: linear-gradient(180deg, var(--bg-page) 0%, var(--bg-surface2) 50%, var(--bg-surface3) 100%);
  min-height: calc(100vh - 176px);
  padding-bottom: 48px;
  color: var(--text-primary);
}

.client-login-page {
  position: relative;
  padding-bottom: 24px;
}

.client-login-decor-layer {
  display: none;
  pointer-events: none;
}

@media (min-width: 1024px) {
  .client-login-decor-layer {
    display: block;
    position: absolute;
    inset: 0;
    overflow: hidden;
    z-index: 0;
  }

  .client-login-decor {
    position: absolute;
  }

  .client-login-decor--tl {
    top: 24px;
    left: -55px;
    width: 200px;
    height: 200px;
  }

  .client-login-decor--br {
    bottom: 100px;
    right: -75px;
    width: 220px;
    height: 220px;
    opacity: 0.85;
  }

  .client-login-page > *:not(.client-login-decor-layer) {
    position: relative;
    z-index: 1;
  }
}

.client-login-layout {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(240px, 300px);
  gap: 28px 32px;
  align-items: start;
  margin-bottom: 28px;
}

.client-login-main {
  min-width: 0;
  width: 100%;
}

.client-login-header {
  margin-bottom: 20px;
}

.client-login-header h1 {
  font-size: 1.75rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  color: var(--text-primary, #0f172a);
  margin: 0 0 8px;
}

.client-login-header p {
  font-size: 0.95rem;
  line-height: 1.6;
  color: var(--text-secondary, #475569);
  margin: 0;
}

.client-login-form-card {
  background: var(--bg-surface, #fff);
  border: 1px solid var(--border-color, #e2e8f0);
  border-radius: 16px;
  padding: 28px 28px 22px;
  box-shadow: var(--shadow-md, 0 4px 24px rgba(15, 23, 42, 0.06));
  width: 100%;
  box-sizing: border-box;
}

.client-login-form-card #clientLogin {
  margin-top: 0;
}

.client-login-form-card #clientLogin input[type="text"],
.client-login-form-card #clientLogin input[type="email"],
.client-login-form-card #clientLogin input[type="password"] {
  width: 100% !important;
  max-width: 100%;
  box-sizing: border-box;
  background: var(--input-bg, var(--bg-surface, #fff));
  border-color: var(--input-border, var(--border-color, #e2e8f0));
  color: var(--text-primary);
}

.client-login-form-card #clientLogin input::placeholder {
  color: var(--text-muted);
}

.client-login-form-card #clientLogin div label {
  color: var(--text-secondary);
}

.client-login-submit {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 12px 16px;
  margin: 8px 0 0 !important;
}

.client-login-forgot {
  font-size: 0.88rem;
  color: var(--text-link, var(--brand-500, #2563eb));
  text-decoration: none;
}

.client-login-forgot:hover {
  text-decoration: underline;
}

.client-login-external {
  margin-top: 16px;
}

.client-login-account-links {
  margin-top: 20px;
  padding-top: 18px;
  border-top: 1px solid var(--border-color, #e2e8f0);
  font-size: 0.88rem;
  line-height: 1.6;
  color: var(--text-secondary, #475569);
}

.client-login-account-links a {
  color: var(--text-link, var(--brand-500, #2563eb));
  font-weight: 500;
}

.client-login-register {
  margin-bottom: 10px;
}

.client-login-agent b {
  font-weight: 600;
  color: var(--text-primary);
}

.client-login-help-footer {
  margin: 20px 0 0;
  font-size: 0.9rem;
  line-height: 1.6;
  color: var(--text-secondary, #475569);
}

.client-login-help-footer a {
  color: var(--text-link, var(--brand-500, #2563eb));
  font-weight: 500;
}

.client-login-aside {
  display: flex;
  flex-direction: column;
  gap: 20px;
  min-width: 0;
}

.client-login-svg {
  width: 100%;
  max-width: 300px;
  height: auto;
  margin: 0 auto;
  display: block;
}

.client-login-tips {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.client-login-steps-section {
  margin-top: 8px;
  padding: 28px 24px;
  background: var(--bg-surface, #fff);
  border: 1px solid var(--border-color, #e2e8f0);
  border-radius: 16px;
  box-shadow: var(--shadow-sm, 0 2px 12px rgba(15, 23, 42, 0.04));
}

.client-login-steps {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 20px 24px;
  list-style: none;
  margin: 16px 0 0;
  padding: 0;
}

.client-login-step {
  display: flex;
  gap: 14px;
  align-items: flex-start;
}

.client-login-step-num {
  flex: 0 0 auto;
  display: flex;
  align-items: center;
  justify-content: center;
  width: 36px;
  height: 36px;
  border-radius: 999px;
  background: var(--bg-surface3, #eff6ff);
  color: var(--text-link, var(--brand-500, #2563eb));
  font-size: 0.9rem;
  font-weight: 700;
}

.client-login-step h3 {
  font-size: 0.95rem;
  font-weight: 600;
  color: var(--text-primary, #0f172a);
  margin: 0 0 4px;
}

.client-login-step p {
  font-size: 0.85rem;
  line-height: 1.55;
  color: var(--text-secondary, #475569);
  margin: 0;
}

@media (max-width: 1100px) {
  body:not(.staff-panel) #content:has(.client-login-page) {
    padding-bottom: 40px;
  }

  .client-login-layout {
    grid-template-columns: 1fr;
    gap: 24px;
  }

  .client-login-main {
    order: 1;
  }

  .client-login-aside {
    order: 2;
    flex-direction: row;
    flex-wrap: wrap;
    align-items: flex-start;
    justify-content: center;
  }

  .client-login-svg {
    flex: 1 1 200px;
    max-width: 240px;
  }

  .client-login-tips {
    flex: 1 1 280px;
    max-width: 100%;
  }

  .client-login-steps {
    grid-template-columns: 1fr;
    gap: 16px;
  }

  .client-login-decor-layer {
    display: none !important;
  }
}

@media (max-width: 768px) {
  body:not(.staff-panel) #content:has(.client-login-page) {
    padding-bottom: 32px;
  }

  .client-login-header h1 {
    font-size: 1.45rem;
  }

  .client-login-form-card {
    padding: 22px 18px 18px;
  }

  .client-login-aside {
    flex-direction: column;
  }

  .client-login-steps-section {
    padding: 22px 18px;
  }

  .client-login-form-card #clientLogin input.btn[type=submit],
  .client-login-form-card #clientLogin input[type=submit] {
    width: 100%;
  }

  .client-login-step {
    gap: 10px;
  }

  .client-login-step-num {
    width: 32px;
    height: 32px;
    font-size: 0.85rem;
  }
}

/* Client login — dark theme polish */
[data-theme="dark"] .client-login-page .open-tip-card:hover {
  border-color: var(--border-strong);
  box-shadow: 0 2px 10px rgba(0, 0, 0, 0.2);
}

[data-theme="dark"] .client-login-page .open-tip-icon--blue {
  background: rgba(37, 99, 235, 0.18);
  color: #93c5fd;
}

[data-theme="dark"] .client-login-page .open-tip-icon--green {
  background: rgba(22, 163, 74, 0.18);
  color: #86efac;
}

[data-theme="dark"] .client-login-page .open-tip-icon--amber {
  background: rgba(161, 98, 7, 0.22);
  color: #fde68a;
}

[data-theme="dark"] .client-login-decor-layer,
[data-theme="dark"] .client-login-svg {
  opacity: 0.55;
}

[data-theme="dark"] .client-login-form-card {
  box-shadow: 0 4px 24px rgba(0, 0, 0, 0.25);
}

@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) .client-login-page .open-tip-card:hover {
    border-color: var(--border-strong);
    box-shadow: 0 2px 10px rgba(0, 0, 0, 0.2);
  }

  :root:not([data-theme="light"]) .client-login-page .open-tip-icon--blue {
    background: rgba(37, 99, 235, 0.18);
    color: #93c5fd;
  }

  :root:not([data-theme="light"]) .client-login-page .open-tip-icon--green {
    background: rgba(22, 163, 74, 0.18);
    color: #86efac;
  }

  :root:not([data-theme="light"]) .client-login-page .open-tip-icon--amber {
    background: rgba(161, 98, 7, 0.22);
    color: #fde68a;
  }

  :root:not([data-theme="light"]) .client-login-decor-layer,
  :root:not([data-theme="light"]) .client-login-svg {
    opacity: 0.55;
  }

  :root:not([data-theme="light"]) .client-login-form-card {
    box-shadow: 0 4px 24px rgba(0, 0, 0, 0.25);
  }
}

/* ── Thank-you confirmation page (open.php) ─────────────────── */
.thankyou-page {
  padding-bottom: 32px;
}

.thankyou-grid {
  display: grid;
  grid-template-columns: 1fr minmax(220px, 340px);
  gap: 32px 40px;
  align-items: start;
  margin-bottom: 28px;
}

.thankyou-main {
  min-width: 0;
}

.thankyou-main p,
.thankyou-main .thread-body p {
  font-size: 0.95rem;
  line-height: 1.65;
  color: var(--text-secondary, #475569);
  margin: 0 0 12px;
}

.thankyou-main h1,
.thankyou-main h2,
.thankyou-main h3 {
  color: var(--text-primary, #0f172a);
  margin: 0 0 12px;
  font-weight: 600;
}

.thankyou-aside {
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 12px;
  background: var(--bg-surface2, #f8fafc);
  border: 1px solid var(--border-color, #e2e8f0);
  border-radius: 16px;
}

.thankyou-svg {
  width: 100%;
  max-width: 320px;
  height: auto;
  display: block;
}

.thankyou-ticket-ref {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  gap: 8px 16px;
  padding: 16px 20px;
  margin-bottom: 24px;
  background: linear-gradient(135deg, #eff6ff 0%, #f0fdf4 100%);
  border: 1px solid var(--border-color, #e2e8f0);
  border-radius: 12px;
}

.thankyou-ticket-label {
  font-size: 0.8rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--text-secondary, #475569);
  width: 100%;
}

.thankyou-ticket-number {
  font-size: 1.5rem;
  font-weight: 700;
  color: var(--brand-500, #2563eb);
  letter-spacing: -0.02em;
}

.thankyou-ticket-hint {
  font-size: 0.82rem;
  color: var(--text-muted, #94a3b8);
  flex: 1 1 100%;
}

.thankyou-steps {
  margin-top: 0;
}

.thankyou-step-link {
  display: inline-block;
  margin-top: 10px;
  font-size: 0.82rem;
  font-weight: 600;
  color: var(--brand-500, #2563eb);
  text-decoration: none;
}

.thankyou-step-link:hover {
  color: var(--brand-600, #1d4ed8);
  text-decoration: underline;
}

@media (max-width: 900px) {
  .thankyou-grid {
    grid-template-columns: 1fr;
  }

  .thankyou-aside {
    order: -1;
    max-width: 360px;
    margin: 0 auto;
    width: 100%;
  }

  .thankyou-svg {
    max-width: 280px;
    margin: 0 auto;
  }
}

@media (max-width: 600px) {
  .thankyou-ticket-number {
    font-size: 1.25rem;
  }

  .thankyou-ticket-ref {
    padding: 14px 16px;
  }
}
/* Landing page FAQ not yet implemented. */
#faq {
  clear: both;
  margin: 0;
  padding: 5px;
}
#faq ol {
  font-size: 15px;
  margin-left: 0;
  padding-left: 0;
  border-top: 1px solid #ddd;
}
#faq ol li {
  list-style: none;
  margin: 0;
  padding: 0;
  color: #999;
}
#faq ol li a {
  display: block;
  padding: 5px 0;
  height: auto !important;
  overflow: hidden;
  margin: 0;
  border-bottom: 1px solid #ddd;
  line-height: 16px;
  padding-left: 24px;
  background: url('../images/icons/page.png') 0 50% no-repeat;
}
#faq ol li a:hover {
  background-color: #e9f5ff;
}
#faq .article-meta {
  padding: 5px;
  background: #fafafa;
}
#kb {
  margin: 2px 0;
  padding: 5px;
  overflow: hidden;
}
#kb > li {
  padding: 10px;
  height: auto !important;
  overflow: hidden;
  margin: 0;
  background: url(../images/kb_category_bg.png) bottom left repeat-x;
  border-bottom: 1px solid #ddd;
  display: block;
}
#kb > li h4 span {
  color: #666;
}
#kb > li h4 a {
  font-size: 14px;
}
#kb > li > i {
  display: block;
  width: 32px;
  height: 32px;
  float: left;
  margin-right: 6px;
  background: url(../images/kb_large_folder.png) top left no-repeat;
}
.featured-category {
    margin-top: 10px;
    width: 49.7%;
    display: inline-block;
    box-sizing: border-box;
    vertical-align: top;
}
.category-name {
    display: inline-block;
    font-weight: 400;
    font-size: 120%;
}
.featured-category i {
    color: rgba(0,174,239, 0.8);
    text-shadow: 1px 1px 1px rgba(0, 0, 0, 0.1);
    display: inline-block;
    vertical-align: middle;
}
.article-headline {
    margin-left: 34px;
}
.rtl .article-headline {
    margin-left: 0;
    margin-right: 34px;
}
.article-teaser {
    font-size: 90%;
    line-height: 1.5em;
    height: 3em;
    overflow: hidden;
}
.article-title {
    font-weight: 500;
}
.faq-content .article-title {
    font-size: 17pt;
    margin-top: 15px;
}
#kb-search {
  padding: 10px 0;
  overflow: hidden;
}
#kb-search div {
  clear: both;
  overflow: hidden;
  padding-top: 5px;
}
#kb-search #query {
  margin: 0;
  display: inline-block;
  float: left;
  width: 200px;
  margin-right: 5px;
}
#kb-search #cid {
  margin: 0;
  display: inline-block;
  float: left;
  width: 200px;
  margin-right: 5px;
  position: relative;
  top: 2px;
}
#kb-search #topic-id {
  margin: 0;
  display: inline-block;
  float: left;
  width: 410px;
}
#kb-search #searchSubmit {
  margin: 0;
  display: inline-block;
  float: left;
  position: relative;
  top: 2px;
}
#kb-search #breadcrumbs {
  color: #333;
  margin-bottom: 15px;
}
#kb-search #breadcrumbs #breadcrumbs a {
  color: #555;
}
#ticketForm div.clear,
#clientLogin div.clear {
  clear: both;
  padding: 3px 0;
  overflow: hidden;
}
#ticketForm div label,
#clientLogin div label {
  display: block;
}
label.required, span.required {
  font-weight: bold;
}
#ticketForm div label.required,
#clientLogin div label.required {
  text-align: left;
}
#ticketForm div input,
#clientLogin div input,
#ticketForm div textarea,
#clientLogin div textarea {
  width: auto;
  border: 1px solid #aaa;
  background: #fff;
  display: block;
}
#ticketForm div input[type=file],
#clientLogin div input[type=file] {
  border: 0;
}
#ticketForm div select,
#clientLogin div select {
  display: block;
  float: left;
}
#ticketForm div div.captchaRow,
#clientLogin div div.captchaRow {
  line-height: 31px;
}
#ticketForm div div.captchaRow input,
#clientLogin div div.captchaRow input {
  position: relative;
  top: 6px;
}
#ticketForm > table {
    table-layout: fixed;
}
#ticketForm > table td {
    width: 160px;
}
#ticketForm > table td + td {
    width: auto;
}
#ticketForm td textarea,
#clientLogin td textarea,
#ticketForm div textarea,
#clientLogin div textarea {
  width: 600px;
}
#ticketForm td em,
#clientLogin td em,
#ticketForm div em,
#clientLogin div em {
  color: #777;
}
#ticketForm td .captcha,
#clientLogin td .captcha,
#ticketForm div .captcha,
#clientLogin div .captcha {
  width: 88px;
  height: 31px;
  background: #000;
  display: block;
  float: left;
  margin-right: 20px;
}
#ticketForm td label.inline,
#clientLogin td label.inline,
#ticketForm div label.inline,
#clientLogin div label.inline {
  width: auto;
  padding: 0 10px;
}
#ticketForm div.error input,
#clientLogin div.error input {
  border: 1px solid #a00;
}
#ticketForm div.error label,
#clientLogin div.error label {
  color: #a00;
}
#ticketTable th {
  padding-left: 3px;
  font-weight: normal;
  text-align: left;
}
#ticketTable th.required,
#ticketTable td.required {
  font-weight: bold;
  text-align: left;
}
#clientLogin {
  display: block;
  margin-top: 24px;
  padding: 0;
  border: none;
  border-radius: 0;
  box-shadow: none;
  background: transparent;
}
#clientLogin > div[style*="table-row"] {
  display: flex !important;
  flex-wrap: wrap;
  gap: 28px;
  align-items: flex-start;
}
.rtl #clientLogin {
  background: transparent;
}
#clientLogin .login-box {
  display: block;
  width: auto;
  flex: 1 1 300px;
  max-width: 460px;
  margin: 0;
  box-shadow: 0 4px 20px rgba(15, 23, 42, 0.06);
  background: var(--bg-surface, #fff);
  border: 1px solid var(--border-color, #e2e8f0);
  border-radius: 14px;
  padding: 28px 28px 24px;
}
.rtl #clientLogin .login-box {
  box-shadow: 0 4px 20px rgba(15, 23, 42, 0.06);
}
#clientLogin .instructions {
  display: block;
  flex: 1 1 200px;
  padding: 8px 0 0;
  font-size: 0.9rem;
  line-height: 1.6;
  color: var(--text-secondary, #475569);
}
.rtl #clientLogin .instructions {
  padding: 8px 0 0;
}
#clientLogin p {
  clear: both;
  margin: 20px 0 0;
}
#clientLogin strong {
  font-size: 0.85rem;
  color: #dc2626;
  display: block;
  margin-bottom: 12px;
}
#clientLogin div label {
  display: block;
  font-size: 0.875rem;
  font-weight: 500;
  color: var(--text-secondary, #475569);
  margin-bottom: 16px;
}
#clientLogin #email,
#clientLogin #ticketno,
#clientLogin #username,
#clientLogin #passwd {
  display: block;
  width: 100%;
  max-width: 100%;
  margin-top: 6px;
  box-sizing: border-box;
}
#clientLogin input[type=text],
#clientLogin input[type=password],
#clientLogin input[type=email] {
  padding: 11px 14px;
  border: 1px solid var(--border-color, #e2e8f0);
  border-radius: 10px;
  font-size: 0.9rem;
  background: var(--bg-surface, #fff);
  transition: border-color 0.15s, box-shadow 0.15s;
}
#clientLogin input[type=text]:focus,
#clientLogin input[type=password]:focus,
#clientLogin input[type=email]:focus {
  outline: none;
  border-color: var(--brand-500, #2563eb);
  box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.12);
}
#clientLogin input.btn[type=submit],
#clientLogin input[type=submit] {
  display: inline-block;
  width: auto !important;
  min-width: 180px;
  padding: 12px 28px !important;
  font-size: 0.9rem !important;
  font-weight: 600 !important;
  font-family: var(--font-sans, helvetica, arial, sans-serif);
  color: #fff !important;
  background: var(--brand-500, #2563eb) !important;
  border: 1px solid var(--brand-500, #2563eb) !important;
  border-radius: 10px !important;
  cursor: pointer;
  min-height: 46px;
  line-height: 1.25;
  text-align: center;
  box-shadow: 0 2px 8px rgba(37, 99, 235, 0.25);
  -webkit-appearance: none;
  appearance: none;
  transition: background 0.15s, border-color 0.15s, box-shadow 0.15s, transform 0.1s;
}
#clientLogin input.btn[type=submit]:hover,
#clientLogin input[type=submit]:hover {
  background: var(--brand-600, #1d4ed8) !important;
  border-color: var(--brand-600, #1d4ed8) !important;
  box-shadow: 0 4px 14px rgba(37, 99, 235, 0.3);
  transform: translateY(-1px);
}
#reply {
  margin-top: 5px;
  padding: 10px;
  background: #f9f9f9;
  border: 1px solid #ccc;
}
#reply h2 {
  margin-bottom: 10px;
  padding-bottom: 5px;
  border-bottom: 2px dotted rgba(0,0,0,0.1);
}
#reply > table {
  width: auto;
}
#reply table td {
  vertical-align: top;
}
#reply textarea {
  width: 628px !important;
}
#reply input[type=text],
#reply #response_options textarea {
  border: 1px solid #aaa;
  background: #fff;
}
/* Ticket icons */
.Icon {
  width: auto;
  padding-left: 20px;
  background-position: top left;
  background-repeat: no-repeat;
  color: #006699;
  text-decoration: none;
}
.Icon.Ticket {
  background-image: url('../images/icons/ticket.gif');
}
.Icon.webTicket {
  background-image: url('../images/icons/ticket_source_web.gif');
}
.Icon.emailTicket {
  background-image: url('../images/icons/ticket_source_email.gif');
}
.Icon.phoneTicket {
  background-image: url('../images/icons/ticket_source_phone.gif');
}
.Icon.otherTicket, .Icon.apiTicket  {
  background-image: url('../images/icons/ticket_source_other.gif');
}

.Icon.attachment {
  background-image: url('../images/icons/attachment.gif');
}
.Icon.file {
  background-image: url('../images/icons/attachment.gif');
}
.Icon.refresh {
  background-image: url('../images/icons/refresh.gif');
}
.Icon.thread {
  font-weight: bold;
  font-size: 1em;
  background-image: url('../images/icons/thread.gif?1319556657');
}
#ticketTable {
  border: 1px solid #aaa;
  border-left: none;
  border-bottom: none;
}
#ticketTable caption {
  padding: 5px;
  text-align: left;
  color: #000;
  background: #ddd;
  border: 1px solid #aaa;
  border-bottom: none;
  font-weight: bold;
}
#ticketTable th {
  height: 24px;
  line-height: 24px;
  background: #e1f2ff;
  border: 1px solid #aaa;
  border-right: none;
  border-top: none;
  padding: 0 5px;
}
#ticketTable th a {
  color: #000;
}
#ticketTable td {
  padding: 3px 5px;
  border: 1px solid #aaa;
  border-right: none;
  border-top: none;
}
#ticketTable tr.alt td {
  background: #f9f9f9;
}
i.refresh {
  color: #0a0;
  font-size: 80%;
  vertical-align: middle;
}
.states small {
    font-size: 70%;
}
.active.state {
    font-weight: bold;
}
.search.well {
    padding: 10px;
    background-color: rgba(0,0,0,0.05);
    margin-bottom: 10px;
    margin-top: -15px;
}
.infoTable {
  background: #F4FAFF;
}
.infoTable th {
  text-align: left;
  padding: 3px 8px;
}
.action-button {
  -webkit-border-radius: 3px;
  -moz-border-radius: 3px;
  border-radius: 3px;
  -webkit-background-clip: padding-box;
  -moz-background-clip: padding;
  background-clip: padding-box;
  color: #777 !important;
  display: inline-block;
  border: 1px solid #aaa;
  cursor: pointer;
  font-size: 11px;
  overflow: hidden;
  background-color: #dddddd;
  background-image: -webkit-gradient(linear, left top, left bottom, color-stop(0%, #efefef), color-stop(100% #dddddd));
  background-image: -webkit-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -moz-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -ms-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -o-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: linear-gradient(top, #efefef 0%, #dddddd 100%);
  padding: 0 5px;
  text-decoration: none;
  line-height:18px;
  margin-left:5px;
}
.action-button span,
.action-button a {
  color: #777 !important;
  display: inline-block;
  float: left;
}
.action-button a {
  color: #777;
  text-decoration: none;
}
table.padded tr > td,
table.padded tr > th {
  height: 20px;
  padding-bottom: 5px;
}

.external-auth + .external-auth {
    margin-top: 4px;
}

a.external-sign-in {
    text-decoration: none;
}
.external-auth-box {
    vertical-align: middle;
    border-radius: 4px;
    border: 1px solid #777;
}
.external-auth-icon {
    display: inline-block;
    color: #333;
    width: 30px;
    padding: 5px 10px;
    border-right: 1px solid #ddd;
}
.external-auth-name {
    color: #333;
    width: 100px;
    padding: 5px 10px;
    line-height:30px;
    font-size: 11pt;
}
img.sign-in-image {
    border: none;
    max-height: 40px;
    max-width: 200px;
    width: auto;
    height: auto;
}
.login-box {
    width:40%;
    display:table-cell;
    box-shadow: 12px 0 15px -15px rgba(0,0,0,0.4);
    padding:15px;
}
#clientLogin .login-box {
    width: auto;
    display: block;
    box-shadow: 0 4px 20px rgba(15, 23, 42, 0.06);
}
.rtl .login-box {
    box-shadow: -12px 0 15px -15px rgba(0,0,0,0.4);
}
.flush-right {
    text-align: right;
}
.flush-left {
    text-align: left;
}
.sidebar {
    margin-bottom: 20px;
    margin-left: 20px;
    width: 215px;
}
.rtl .sidebar {
    margin-left: 0;
    margin-right: 20px;
}
.sidebar .content {
    padding: 10px; border: 1px solid #C8DDFA; background: #F7FBFE;
}
.sidebar .content:empty {
    display: none;
}

.sidebar section .header {
    font-weight: bold;
    margin-bottom: 0.3em;
}
.sidebar section + section {
    margin-top: 15px;
}
.search-form {
    padding-top: 12px;
}
.searchbar .search,
.search-form .search {
    display: inline-block;
    width: 400px;
    border-radius: 5px;
    border: 1px solid #ccc;
    padding: 5px 10px;
    box-shadow: inset 0 1px 1px rgba(0,0,0,.075);
}

.searchbar .search {
    width: 100%;
    box-sizing: border-box;
    margin-bottom: 10px;
}
.bleed {
    margin: 0 !important;
    padding: 0 !important;
}
.row {
}
.span4 {
    display: inline-block;
    width: 29.5%;
    margin: 0 1%;
    vertical-align: top;
}
.span8 {
    display: inline-block;
    width: 66.0%;
    margin: 0 1%;
    vertical-align: top;
}
.truncate {
    display: inline-block;
    width: auto;
    max-width: 100%;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    vertical-align: bottom;
}
.image-hover a.action-button:hover,
.image-hover a.action-button {
    color: initial !important;
    text-decoration: none;
}
table.custom-data {
    margin-top: 10px;
}
table.custom-data th {
    width: 25%;
}
table.custom-data th {
    background-color: #F4FAFF;
    padding: 3px 8px;
}
table .headline,
table.custom-data .headline {
    border-bottom: 2px solid #ddd;
    border-bottom: 2px solid rgba(0,0,0,0.15);
    font-weight: bold;
    background-color: white;
}
#ticketInfo h1 {
    padding-bottom: 10px;
    margin-bottom: 5px;
    border-bottom: 2px dotted rgba(0, 0, 0, 0.15);
}
#ticketInfo h1 small {
    font-weight: normal;
}
.thread-entry {
    margin-bottom: 15px;
}
.thread-entry.avatar {
    margin-left: 60px;
}
.thread-entry.response.avatar {
    margin-right: 60px;
    margin-left: 0;
}
.thread-entry > .avatar {
    margin-left: -60px;
    display:inline-block;
    width:48px;
    height:auto;
    border-radius: 5px;
}
.thread-entry.response > .avatar {
    margin-left: initial;
    margin-right: -60px;
}
img.avatar {
    border-radius: inherit;
}
.avatar > img.avatar {
    width: 100%;
    height: auto;
}
.thread-entry .header {
    padding: 8px 0.9em;
    border: 1px solid #ccc;
    border-color: rgba(0,0,0,0.2);
    border-radius: 5px 5px 0 0;
}
.thread-entry.avatar .header:before {
  position: absolute;
  top: 7px;
  right: -8px;
  content: '';
  border-top: 8px solid transparent;
  border-bottom: 8px solid transparent;
  border-left: 8px solid #b0b0b0;
  display: inline-block;
}
.thread-entry.avatar .header:after {
  position: absolute;
  top: 7px;
  right: -8px;
  content: '';
  border-top: 7px solid transparent;
  border-bottom: 7px solid transparent;
  display: inline-block;
  margin-top: 1px;
}

.thread-entry.avatar .header {
    position: relative;
}

.thread-entry.response .header {
    background:#dddddd;
}
.thread-entry.avatar.response .header:after {
    border-left: 7px solid #dddddd;
    margin-right: 1px;
}

.thread-entry.message .header {
    background:#C3D9FF;
}
.thread-entry.avatar.message .header:before {
    top: 7px;
    left: -8px;
    right: initial;
    border-left: none;
    border-right: 8px solid #CCC;
}
.thread-entry.avatar.message .header:before {
    border-right-color: #9cadcc;
}
.thread-entry.avatar.message .header:after {
    top: 7px;
    left: -8px;
    right: initial;
    border-left: none;
    border-right: 7px solid #c3d9ff;
    margin-left: 1px;
}

.thread-entry .header .title {
    max-width: 500px;
    vertical-align: bottom;
    display: inline-block;
    margin-left: 15px;
}

.thread-entry .thread-body {
    border: 1px solid #ddd;
    border-top: none;
    border-bottom:2px solid #aaa;
    border-radius: 0 0 5px 5px;
}
.thread-body .attachments {
  background-color: #f4faff;
  margin: 0 -0.9em;
  position: relative;
  top: 0.9em;
  padding: 0.3em 0.9em;
  border-top: 1px dotted #ccc;
  border-top-color: rgba(0,0,0,0.2);
  border-radius: 0 0 6px 6px;
}
.thread-body .attachments .filesize {
  margin-left: 0.5em;
}
.thread-body .attachments a,
.thread-body .attachments a:hover {
  text-decoration: none;
}
.thread-body .attachment-info {
    margin-right: 10px;
    display: inline-block;
    width: 48%;
}
.thread-body .attachment-info .filename {
  max-width: 80%;
  max-width: calc(100% - 70px);
}
.label {
  font-size: 11px;
  padding: 1px 4px;
  -webkit-border-radius: 3px;
  -moz-border-radius: 3px;
  border-radius: 3px;
  font-weight: bold;
  line-height: 14px;
  color: #ffffff;
  vertical-align: baseline;
  white-space: nowrap;
  text-shadow: 0 -1px 0 rgba(0, 0, 0, 0.25);
  background-color: #999999;
}
.label-bare {
  background-color: transparent;
  background-color: rgba(0,0,0,0);
  border: 1px solid #999999;
  color: #999999;
  text-shadow: none;
}
.thread-event {
    padding: 0px 2px 15px;
    margin-left: 60px;
}
.type-icon {
    border-radius: 8px;
    background-color: #f4f4f4;
    padding: 4px 6px;
    margin-right: 5px;
    text-align: center;
    display: inline-block;
    font-size: 1.1em;
    border: 1px solid #eee;
    vertical-align: top;
}
.type-icon.dark {
    border-color: #666;
    background-color: #949494;
}
.thread-event img.avatar {
    vertical-align: middle;
    border-radius: 3px;
    width: auto;
    max-height: 24px;
    margin: -3px 3px 0;
}
.thread-event .description {
    margin-left: -30px;
    padding-top: 6px;
    padding-left: 30px;
    display: inline-block;
    width: 642px;
    width: calc(100% - 95px);
    line-height: 1.4em;
}
.thread-event .type-icon {
  position:relative;
}
.thread-event .type-icon::after {
  content: "";
  border: 16px solid white;
  position: absolute;
  top: -3px;
  bottom: 0;
  left: -3px;
  right: 0;
  z-index: -1;
}
.thread-entry::after {
  content: "";
  border-bottom: 2px solid white;
  display: block;
}
.thread-entry::before {
  content: "";
  display: block;
  border-top: 2px solid white;
}
#ticketThread::before {
  border-left: 2px dotted #ddd;
  border-bottom-color: rgba(0,0,0,0.1);
  position: absolute;
  margin-left: 74px;
  z-index: -1;
  content: "";
  top: 0;
  bottom: 0;
  right: 0;
  left: 0;
}
#ticketThread {
  z-index: 0;
  position: relative;
  border-bottom: 2px solid #ddd;
  border-bottom-color: rgba(0,0,0,0.1);
}

.freetext-files {
    padding: 10px;
    margin-top: 10px;
    border: 1px dotted #ddd;
    border-radius: 4px;
    background-color: #f5f5f5;
}
.freetext-files .file {
    margin-right: 10px;
    display: inline-block;
    width: 48%;
    padding-top: 0.2em;
}
.freetext-files .title {
    font-weight: bold;
    margin-bottom: 0.3em;
    font-size: 1.1em;
}

/* ================================================================
   Client Portal — Dark Mode Variable Overrides
   ================================================================ */
a { color: var(--text-link, #0072bc); }
a:hover { color: var(--text-link-hover, #0054a6); }

#msg_error   { background: var(--error-bg);   border-color: var(--error-border);   color: var(--error-text); }
#msg_notice  { background: var(--success-bg); border-color: var(--success-border); color: var(--success-text); }
#msg_warning { background: var(--warning-bg); border-color: var(--warning-border); color: var(--warning-text); }
#msg_info    { background: var(--info-bg);    border-color: var(--info-border);    color: var(--info-text); }

input[type="text"], input[type="email"], input[type="password"],
input[type="search"], textarea, select {
    background: var(--input-bg, #fff);
    color: var(--text-primary, #000);
    border-color: var(--input-border, #ccc);
    border-radius: 4px;
    padding: 8px 12px;
    width: 100%;
    box-sizing: border-box;
}

/* ================================================================
   Client Portal — Responsive Breakpoints
   ================================================================ */

@media (max-width: 1024px) {
    #container { max-width: 100%; }
}

@media (max-width: 768px) {
    #container {
        max-width: 100%;
        box-shadow: none;
    }

    #header {
        padding: 0 12px;
        min-height: 56px;
        position: sticky;
        top: 0;
        gap: 10px;
    }

    #logo,
    .client-hdr-logo { max-width: 50%; }
    #header #logo img { max-height: 34px; max-width: 140px; }

    .client-hdr-right {
        gap: 8px;
    }

    .client-hdr-user {
        font-size: 0.75rem;
        gap: 4px 8px;
    }

    .client-hdr-guest {
        padding: 3px 8px;
        font-size: 0.72rem;
    }

    .client-hdr-signin {
        padding: 5px 10px;
        font-size: 0.75rem !important;
    }

    .client-hdr-flags {
        padding-left: 8px;
        gap: 4px;
    }

    #header p {
        font-size: 0.78rem;
        width: 100%;
        text-align: right;
    }

    #nav {
        top: var(--header-height, 56px);
    }
    #nav li a {
        padding: 0 10px;
        font-size: 0.82rem;
        height: 100%;
        min-height: 44px;
        max-height: 44px;
    }
    #nav li a.home,
    #nav li a.kb,
    #nav li a.new,
    #nav li a.status,
    #nav li a.tickets {
        padding-left: 10px;
        background-image: none !important;
    }

    #content {
        padding: 16px;
        margin: 0 auto;
    }

    /* Landing page */
    #landing_page > .sidebar {
        padding: 18px 16px;
    }

    /* Forms */
    .form-group, .form-field { width: 100%; }
    #content input[type="text"],
    #content input[type="email"],
    #content input[type="password"],
    #content input[type="search"],
    #content select,
    #content textarea,
    .main-content input,
    .main-content select,
    .main-content textarea {
        width: 100%;
        max-width: 100%;
        box-sizing: border-box;
    }

    /* Ticket list table */
    table.ticket-list,
    #ticketTable { font-size: 0.82rem; }
    table.ticket-list th, table.ticket-list td,
    #ticketTable th, #ticketTable td { padding: 8px 8px; }

    /* Thread */
    .ticket-thread .entry .body { padding: 12px; }
    .ticket-thread .entry .header { padding: 8px 12px; }

    /* Open ticket form */
    #open-form .form-field input,
    #open-form .form-field select,
    #open-form .form-field textarea,
    .login-box input:not([type="submit"]),
    .login-box select,
    table.padded input,
    table.padded select,
    table.padded textarea {
        width: 100%;
        max-width: 100%;
        box-sizing: border-box;
    }
}

@media (max-width: 480px) {
    #content { padding: 12px 10px; }
    #nav li a { padding: 0 8px; font-size: 0.78rem; }
    th, td { font-size: 0.8rem; padding: 6px; }
}